Terms & Conditions

Last updated: Nov 12, 2024

Expression Soap & Candle Company LLC ("we," "us," or "our") values the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, share, and protect your information. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

Personal Information: When you place an order, contact us, or subscribe to our newsletter, we may collect personal information, including your name, email address, shipping address, billing address, and phone number.
Payment Information: For order processing, we may collect payment details, such as credit card numbers or payment method information. Payment details are processed through secure, third-party payment processors.
Technical Information: We collect technical information when you visit our website, including your IP address, browser type, operating system, and browsing behavior.

2. How We Use Your Information

We may use the information collected for the following purposes:

Order Processing: To process, fulfill, and deliver orders and to communicate order status updates.
Customer Support: To respond to your inquiries, resolve issues, and improve customer service.
Marketing and Communication: To send promotional emails, special offers, or updates about new products and services. You can opt out of marketing communications at any time.
Improving Our Website: To analyze and enhance the user experience on our website, including troubleshooting, data analysis, and research.

3. Sharing Your Information

We may share your information with trusted third parties, including:

Service Providers: We may share your information with third-party providers who assist us in operating our website, processing payments, and fulfilling orders.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests, and to protect the rights, property, or safety of our company, customers, or others.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to safeguard your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction: You can request access to the personal information we hold about you and ask for corrections if needed.
Deletion: You may request the deletion of your personal data, subject to applicable legal obligations.
Opt-Out: You may opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.

For specific rights under GDPR (EU residents) or CCPA (California residents), please contact us, and we will fulfill your request to the extent required by law.

7. Children's Privacy

website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Expression Soap LLC 4655 Ashley Lake Circle, Vero Beach, FL, 32967 info@expressionsoap.com